Client Service

New Year’s Resolutions

More than two weeks into 2013, I’m pleased to report that I haven’t entirely abandoned my New Year’s Resolutions – fifteen days of being cheesecake-free! In addition to dessert-related goals, I’ve made some professional resolutions: I resolve to be more strategic in my thinking, to delegate responsibilities when appropriate, and to take a business writing […]

Monday Musings: Online Info

Lawyer Biographies Are The Most Popular Website Content – Marketers Look to Video for Greater Brand Visibility – Brafton Marketing How Can A Law Firm Use Social Media to Deliver Client Service? – Real Lawyers Have Blogs New LinkedIn Features Helpful for Lawyers – How Lawyers Can Put Social In Their Social Media […]

Get Up On the Right Side of the Office

In late August, FastCompany (one of my favorite magazines/websites) posted the article “What Successful People Do With The First Hour of Their Workday.” Author Kevin Purdy asked successful individuals how they use the crucial first sixty minutes after arriving at the office.  Suggestions include:   1.  Don’t Check Email for the First Hour of Your Day:  FastCompany and […]

Friday Fives

Five Ways to Provide Outstanding Customer Service [OpenForum] Five Best Leadership Blogs [Blogging4Jobs] Five Guaranteed Ways to Lose Customers [OpenForum] Five Secrets of Mobile Marketing [OpenForum] How to Lose a Customer in Five Steps [OpenForum]

Thank You Notes

Last week, a package arrived at my office from Bloomingdale’s.  It was no surprise -  I had ordered the items a few days earlier and anxiously tracked their arrival from the distribution center to my office.  When I opened the box, I was greeted with this card: Not only did it give me pause (and […]

Alternative Fee Arrangements: Here To Stay

The recent financial crisis and ensuing economic uncertainty have caused law firm clients to scrutinize budgets and competitive pricing more than ever.  As a result, the legal industry has become increasingly familiar with alternative fee arrangements and demonstrating value. In the most recent “Law Firms In Transition” study released by legal consulting group Altman Weil, […]


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